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FAQ

What is the delivery time for your custom-made items?

We can’t provide precise lead times. Each project has different requirements and is also dependent on the client’s schedule and wether the order is made in person or via mail. Another time factor is export/import of exotic leather.

I don’t live in Sweden/Scandinavia, can I still get a custom-made piece from you?

Yes, we ship worldwide, with two options:

1. Martin comes to your place – price on demand.

2. Mail order. Martin will work with you via phone, e-mail.

Do you have a pricelist for custom-made items?

Yes, with different prices depending on materials. The pricelist is based on our existing models in the studio. To create one-of-a-kind pieces means that the price is affected by many different factors.

Do you have a retail store?

No, studio hours and fittings are made by appointment. Contact us here.

What are the payment options?     

All our custom-made items requires a 50% deposit in advance. For larger projects the payment may be broken into thirds. Payment in fully is required before we ship/deliver the item. Express production/delivery can be arranged for an additional cost.

For fast delivery orders or other questions regarding prices and payment, fill in the form to get in touch.

How does it work to order/ship products made with reptile skins?

Exporting for example crocodile or python skin involves a somewhat complicated process with a lot of paperwork. This can increase the delivery time with 25–30 extra days. Python skins can be shipped all over the world but not to California, USA.

If you live outside the EU we arrange an export permit for the reptile skin, but you need to obtain the import permit yourself since we are not allowed to do that, please do it here.

Are your reptile skins legally imported/acquired?

Yes, we have all the certifications needed to buy and use reptile skins and will give you all the certification documents when delivering your product. We work solely with certified and approved suppliers. All our reptile skins are bought from one of the leading reptile suppliers in the world, from Milan in Italy and Paris in France. You can read more about it on the Swedish Board of Agriculture web site, feel free to klick here. If you have any questions about this, we would be happy to help.

What happens if I’m not satisfied with my jacket when it’s ready?

We make the jacket after your demands, and we specify all the details before starting the manufacturing together with all clients. If you’re not satisfied with the jacket you ordered we will keep the 50% downpayment and the jacket.

 Do your products come with a guarantee?

Yes, all our jackets comes with a two-year guarantee and should something happen, like a split seam, we repair it. The guarantee only applies for normal use of the jacket – we don’t take responsibility for defects or splits caused by careless/incautious use of the jacket.

If you have other questions, fill in the form and we’ll get back to you.